Best customer experience in banking blends digital with human touch

first_imgPeople frequently beef that you can order almost anything in the world on Amazon, but you can’t have a conversation with a real human being at the ecommerce giant. The inability to easily talk to a person is a flaw shared by many financial institutions’ websites, according to Alyson Clarke, Principal Analyst at Forrester.“You can’t find a phone number anywhere,” says Clarke of the typical financial institution site. “The avenue of help is hidden. It’s kind of gone away.” Too often, the push is towards self-service.This is important because for both full-service and online-only banking institutions the ability to make an emotional connection with an employee is critical for maintaining an ongoing relationship, according to a research report by Clarke and August du Pont, Researcher at Forrester.But Amazon does something many financial institutions haven’t mastered, or do at all: solid chat. ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading »last_img read more

Indians pitcher Carlos Carrasco faces live hitters for first time since leukemia diagnosis

first_img Luke Voit injury update: Yankees first baseman (hernia) shares target return window Carrasco has a 4-6 record this season and has posted a 4.98 ERA in his 10th year with the Indians. The team has the third-lowest team ERA (3.67) in MLB and solid form from Carrasco could make its rotation even more formidable.Cleveland has had a good year and its 73-50 record leaves it just 1 1/2 games back from the AL Central-leading Twins. Adding another arm to the mix could be a huge plus for the remainder of the year. If Carrasco’s arm remains in good shape, he’ll make a rehab appearance and pitch an inning for Cleveland’s Double-A affiliate Monday.So long as Carlos Carrasco’s arm feels good today, he’ll throw an inning in a rehab appearance for Double-A Akron on Monday. The Indians will keep him on a reliever’s program, an idea that got Carrasco excited.“His eyes lit up,” Terry Francona said.— Zack Meisel (@ZackMeisel) August 17, 2019Carrasco’s initial goal of returning by the end of July didn’t pan out, but Indians manager Terry Francona thinks he’s trending in the right direction. Related News MLB would ‘benefit’ from mercy rule, Yankees manager Aaron Boone sayscenter_img Carlos Carrasco could be nearing a return to MLB.The Indians pitcher decided to step away from his team in July after being diagnosed with leukemia but faced live hitters for the first time in over a month on Friday. The 32-year-old right-hander threw to players on Cleveland’s Single-A affiliate. “It’s a huge boost to him,” Francona told reporters Friday ( via the team’s website ). “Even if this is all he did the rest of the year, you could see how excited he was to do it. That gives us a lift in itself. If it gets to the point that he comes back and helps us pitching, great. But just the fact that he’s on the mound and you see him smiling, that’s good in itself.”last_img read more