HHS issues guide for using call centers in emergencies

first_imgNov 8, 2007 (CIDRAP News) – The Department of Health and Human Services (HHS) recently released a guide to help communities retool their health-related call centers into systems for meeting the needs of the public in homes or shelters during emergencies such as a pandemic or bioterrorist attack.Published by the HHS Agency for Healthcare Research and Quality (AHRQ), the 224-page guide is aimed at boosting the capabilities of poison-control centers, nurse advice lines, drug information centers, and health agency hotlines. It focuses on four main scenarios: anthrax attacks, pandemic influenza, plague, and food contamination.”Community call centers have long been a credible source that people can turn to for health information,” said AHRQ Director Carolyn M. Clancy, MD, in an Oct 26 press release from the agency. “Leveraging these existing resources will allow clinics, outpatient departments, and emergency departments to devote their attention to caring for those in most need of help.”The report was developed for the AHRQ by Denver Health, a member of the agency’s Accelerating Change and Transformation in Organizations and Networks (ACTION) project, the press release said. A national advisory panel of experts in emergency call center services, public health, preparedness planning, and other fields helped draft the guidance.Few resources exist to guide the development of emergency call centers, the report says. However, the authors were able to draw from published reports on the experiences of officials in Toronto and Taiwan during the SARS epidemic.Guidance in the report assumes that the community infrastructure would remain intact so that call centers would be operable. Though the document doesn’t address absenteeism among call-center workers, it covers features, such as interactive response systems, that might reduce the number of employees needed to staff the centers.For communities that have little healthcare call-center capacity, the authors offer suggestions on how to enlist the help of local corporate call-center systems.The report focuses on six response capabilities:Health information to augment risk communications and alleviate the burden on the healthcare system; call centers could direct callers toward medication- or vaccine-dispensing locations and answer frequently asked questionsDisease or injury surveillance to help health officials identify emerging health threatsTriage or decision support to reduce unnecessary hospital visits and reduce costsQuarantine and isolation support to those self-treating or receiving medical care in their homesOutpatient drug information and adverse-event reportingMental health assistance and referralAuthors of the report also developed a tool set to enable public health officials to assess the call-center demand they would face during a public health crisis and what resources they would need to meet it. The set includes checklists and Microsoft Excel worksheets.See also:Oct 26 AHRQ press releasehttp://archive.ahrq.gov/news/press/pr2007/callctrpr.htmAHRQ report on adapting call centers for crisis supporthttp://archive.ahrq.gov/prep/callcenters/last_img read more

Gatland ponders Lions quota system

first_img Press Association Wales coach Warren Gatland believes the British and Irish Lions should consider using a quota system. Gatland took charge of the Lions for their tour of Australia earlier this year, coming away with a 2-1 series win thanks to a team dominated by Welsh players. His selection drew criticism in some quarters and Gatland believes a discussion is needed about what fans want from the team. center_img He told the Sunday Telegraph: “I think something the Lions should instigate is a public debate about whether the Lions need a quota system. “It’s worth debating and I think we should start it off. Do we need a minimum number of players from a country in the squad and then, when we are picking a Test side, does there need to be a minimum of one or two [from each country] in the starting XV? “I think I know what the answer will be with that, but, if we don’t raise it and debate it to get a consensus, then potentially we are going to end up with what we had recently on this tour.” Gatland was surprised by the vitriolic response his team selections inspired in come quarters, with suggestions that his choices were anti-Irish or overly pro-Welsh. “That personal stuff got to me,” Gatland said. “I go back to the 1993 Lions tour to New Zealand and I think there were 11 Englishmen that started the third Test in Auckland, but there wasn’t the controversy with that.” last_img read more

MBB : 1999-2000 SU players remember record start

first_img Facebook Twitter Google+ Published on January 18, 2012 at 12:00 pm Contact Mark: mcooperj@syr.edu | @mark_cooperjr Tony Bland has the formula to beat Syracuse.The former Orangemen guard — part of the 1999-2000 SU team whose 19-0 start to the season was eclipsed by this year’s team on Monday — is an assistant coach at No. 16 San Diego State. He watches as many SU games as he can and TiVo’s the games the No. 1 team plays on TV.And he’s got a method to attack the team.‘I think the other team needs to do a whole bunch of praying, do a whole bunch of wishing and then they have a chance,’ Bland said. ‘Unless they’re playing the Aztecs.’The 1999-2000 Syracuse team was erased from the record books for the best start in school history when the 2011-12 Orange beat Pittsburgh, 71-63, to reach the 20-0 plateau. But players and coaches who were a part of one of the best runs in team history are content with the record being broken. They see a current team with broader goals than winning 20 consecutive games, and they see a team with the talent to do it, too.AdvertisementThis is placeholder text‘Initially you’re like oh, you want to keep your names in the record books,’ said Bland, who started all 32 games in 1999-2000. ‘But when you’re a fan of Syracuse basketball, you’re excited to see those guys break the record.‘And I think that’s how myself and Jason Hart and Etan Thomas and Damone Brown and all those guys who were on that team, I think that’s how we felt about that.’This year’s team has already done something the 1999-2000 team never experienced: ascend to the No. 1 ranking.Twelve seasons ago, SU was ranked No. 4 when it fell to Seton Hall, 69-67, on Feb. 7, 2000, in game No. 20.‘Records are made to be beaten,’ said Hart, another guard on that team. ‘If I was somebody who only cared about something for my personal glory, then I wouldn’t be a true Syracuse fan. I hope they win every single game they play.’Bland said he remembers Seton Hall playing a flawless game against his Orangemen that night. The Pirates were an unranked team.So was Syracuse’s next opponent, Louisville. But one loss quickly spiraled into two as the Orangemen fell by 13 to the Cardinals on the road.‘When we were 17-0, 18-0, we felt kind of invincible,’ Bland said. ‘And it may be part of the reason why we lost, so I want these guys to stay on edge. I want these guys to know that they are 19-0, 20-0 now, that guys will come gunning for them.’The Orangemen dropped two more regular-season games and fell to Georgetown in their first game in the Big East tournament. In 1999-2000, Syracuse went 7-6 in its final 13 games after winning 16 of its first 19 games by double-digits.The cloak of invincibility was yanked away. Hart said the level of focus needed to keep a lengthy winning streak going is enormous.‘The players are going to say there’s no pressure, but I think it is pressure,’ he said. ‘Because you’re putting pressure to try and stay perfect. And people always say that a loss can help you — a loss can help you.‘But winning every game, it teaches you how to focus, and it’s obvious since they haven’t lost any games, this team has a high level of concentration.’This year’s team has more talent than the 1999-2000 team, Hart said. And he said SU clearly didn’t handle it well back then when it lost for the first time.The Orangemen did rebound to make the Sweet 16 before losing to eventual national champion Michigan State. But in totality, SU fizzled down the stretch in 2000.This year’s team could be different. There’s still no sign of when it will lose — the Orange’s next four games are against unranked teams. Louis Orr, an assistant on the 1999-2000 team and the current head coach at Bowling Green, raved about what he has seen of Syracuse this year.‘They lead the country in steals, they’re active, their defense is active and they block over seven shots a game,’ Orr said. ‘All the defensive stats. And then they’ve got balanced scoring and they share the ball. And they’re probably, if not the best, one of the best teams in transition in the country.’The big thing for Syracuse, Orr said, will be how it responds to that first loss.It takes an immense amount of determination to discard the first loss and to avoid the blame game that comes with a poor performance.But until the first loss happens, Bland said he’ll be pleased to see the streak continue.‘Unless they were facing the Aztecs, I hope they don’t lose a game,’ Bland said. ‘If they ever do, I just hope that they know that they have to bounce back really fast and work that much harder.’mcooperj@syr.educenter_img Commentslast_img read more

How livewire Emmanuel Okwi did it!

first_imgIn Conakry, Alkhaly Bangoura scored in stoppage time to give Guinea a dramatic 3-2 victory over fellow strugglers Libya in a must-win Group A match for both teams.Leading by two goals from midway through the first half, the Guineans were rocked when Libya netted twice within a minute in the closing stages to equalise.The first Guinean goal was scored by Naby Keita, who agreed this week to join Liverpool from RB Leipzig for the 2018-2019 season.Tunisia and the Democratic Republic of Congo, who meet Friday in Rades, share the lead with six points, Guinea have three and Libya none.There are five qualifiers scheduled for Friday, including Nigeria hosting Africa Cup of Nations title-holders Cameroon in a top-of-the-table Group B clash.Group E Ghana host Congo Friday in Kumasi and maximum points for the “Black Stars” will bring them back into contention for a fourth consecutive World Cup appearance.Only the five Africa zone group winners qualify for the 2018 tournament in Russia.Goal hero Okwi celebrates. PHOTO VIA @Atwine_DianaEgyptian raids thwartedLiverpool striker Mohamed Salah had two great chances to equalise after Egypt fell behind.His close-range header off a cross was magnificently parried by Uganda goalkeeper and 2016 Africa-based Footballer of the Year Denis Onyango.The loose ball fell in front of Mahmoud “Kahraba” Abdel Moneim, but he was unable to control it and fired over.Six minutes into stoppage time and opportunity knocked again for Salah, who has scored twice for Liverpool in three English Premier League matches this season. 3 Ghana201102−210–06 Nov—1 Sep Emma Okwi had a great game. PHOTO KCCA MEDIAUganda ?? 1 – Egypt 0 ?? : Livewire Okwi puts Uganda top of World Cup groupJohannesburg, South Africa | AFP |  Livewire Emmanuel Okwi scored on 51 minutes to give Uganda a 1-0 victory over Egypt in Kampala Thursday and top place in a World Cup Africa zone qualifying group.Tanzania-based Okwi had been a constant menace down the right wing before scoring the only goal on a hot afternoon in the 45,000-seat Mandela National Stadium.A cross slid off the head of Ugandan Murushid Juuko and dropped at the feet of Okwi just inside the Egyptian box.He cut inside an Egyptian, took the ball across another, then unleashed a low shot that flew past 44-year-old goalkeeper Essam El Hadary into the far corner of the net.Victory lifted Uganda, who have never qualified for a World Cup, to seven points in Group E. Egypt have six, Ghana one and Congo Brazzaville none. Onyango failed to cut off a corner and Salah connected with the ball at the far post only for the goal-bound shot to rebound off the back of team-mate Ahmed Hegazy.The Egypt team that faced Uganda. PHOTO FUFA MEDIASalah and West Bromwich Albion defender Hegazy were among four Premier League footballers on show.Arsenal midfielder Mohamed Elneny also started and Stoke City winger Ramadan Sobhy was introduced at half-time by Argentine coach Hector Cuper.RELATED: 5 Sep—2–08 Oct TeamPldWDLGFGAGDPtscenter_img 2 Egypt320142+26 1 Uganda321020+27 4 Congo200213−206 Nov1–25 Sep— —1–07 Oct1–0 #UGEGY TweetsShare on: WhatsApplast_img read more